SVH Inc. CIC Privacy Policy
Version: 1.0
Effective Date: 18 June 2026
Next Review Date: June 2027
1. Introduction
SVH Inc. CIC is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you engage with our services, projects, programmes, events, activities, website and communications.
We are committed to handling personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
2. Who We Are
SVH Inc. CIC is a Community Interest Company registered in England and Wales and acts as the Data Controller for the personal information covered by this policy.
Company Number: 13822425
Registered Office:
34 Halstead Road
Harrogate
England
HG2 8BP
Privacy Enquiries:
valentina@svhinc.co.uk
General Enquiries:
reachsvh@gmail.com
Website:
www.svhinc.co.uk
3. Information We Collect
We may collect and process the following information:
Personal Information
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Name
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Email address
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Telephone number
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Postal address
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Organisation or employer details
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Job title
Service and Event Information
Event registrations
Workshop bookings
Training attendance records
Programme participation information
Volunteer information
Feedback and evaluation responses
Special Requirements Information
Where necessary, we may collect limited information relating to dietary requirements or accessibility needs to support participation in our events and activities.
Website Information
When you visit our website, we may collect:
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IP address
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Browser type
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Device information
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Website usage information
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Cookie and analytics data
Photography and Video
Photographs, audio recordings and video recordings may be taken during events, workshops, training sessions and community activities.
4. How We Collect Information
Information may be collected through:
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Website enquiry forms
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Wix Bookings
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Eventbrite registrations
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Ticket Tailor registrations
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Google Forms
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Email correspondence
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Telephone enquiries
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Social media enquiries
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Event registrations
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Training bookings
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In-person engagement with SVH Inc. CIC
5. How We Use Your Information
We may use personal information to:
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Deliver our services, programmes and activities
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Manage bookings and registrations
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Provide training and workshops
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Communicate with participants, clients and stakeholders
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Respond to enquiries
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Administer volunteer involvement
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Monitor, evaluate and report on the impact of our programmes and activities
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Fulfil grant, funding and reporting requirements
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Evaluate and improve our services
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Meet contractual obligations
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Meet legal and regulatory requirements
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Send relevant updates, newsletters and information about services, events and opportunities
6. Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
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Consent
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Performance of a contract
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Legitimate interests
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Compliance with legal obligations
7. Marketing Communications
We may send newsletters, updates and information about our services, events and opportunities to individuals who have subscribed to our communications or who have an existing relationship with SVH Inc. CIC.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
8. Photography and Video
Photography, filming and audio recording may take place during our events, workshops, training sessions and community activities.
Images and recordings may be used for:
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Marketing and promotional purposes
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Social media content
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Website content
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Printed and digital publications
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Funding and impact reports
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Publicity and awareness campaigns
If you do not wish to appear in photographs or recordings, please notify a member of the SVH Inc. CIC team before or during the event and we will make reasonable efforts to accommodate your request. Please note that it may not always be possible to exclude individuals from wide-angle crowd photography or recordings taken in public event spaces.
9. Sharing Your Information
We do not sell personal information.
We may share information where necessary with trusted third-party providers who support the delivery of our services, including:
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Wix
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Eventbrite
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Ticket Tailor
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Google
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Stripe
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PayPal
Information may also be disclosed where required by law or where necessary to protect the rights, safety or wellbeing of individuals.
10. Data Security
We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure or alteration.
Access to personal information is restricted to those who require it for legitimate organisational purposes.
11. Data Retention
Personal information will normally be retained for up to five years after our last meaningful interaction with you.
Some records may be retained for longer where required by law, financial regulations, safeguarding obligations or the resolution of ongoing disputes.
When information is no longer required, it will be securely deleted or destroyed.
12. Your Rights
Under UK data protection legislation, you have the right to:
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Request access to your personal information
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Request correction of inaccurate or incomplete information
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Request deletion of your information where applicable
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Request restriction of processing
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Object to certain types of processing
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Withdraw consent where consent is the basis for processing
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Request transfer of your information where applicable
To exercise any of these rights, please contact: valentina@svhinc.co.uk
13. Cookies and Analytics
Our website uses cookies and analytics tools to help improve functionality, understand website usage and enhance the user experience.
We use:
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Wix Analytics
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Google Analytics
These tools help us understand how visitors interact with our website, including which pages are visited and how users navigate the site.
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
14. Complaints
If you are unhappy with how we handle your personal information, please contact us in the first instance at:
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or organisational practices.
The latest version will always be available on our website.
By using our website, services and participating in our activities, you acknowledge and agree to the terms of this Privacy Policy.