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Terms & Conditions

1. About Funded Projects

1. You agree to us keeping and sharing your information with our funders

2. You agree to complete all feedback and evaluation surveys that may be shared with you

3. You agree to our capture and use of your image for accountability, transparency and marketing purposes

2. About your use of the Website

1.1. Your use of the Website must comply at all times with these terms of use and any directions published from time to time by SVH Inc. CIC on the Website or notified to you. SVH Inc. CIC grants you a non-exclusive and non-transferable right to access the Website and, subject to these terms of use, to register as a user of the Website;

1.2. You agree SVH Inc. CIC may without warning at any time, for any reason, at its absolute discretion, and without liability to you:

  1. reject your application to be a registered user of the Website; and/or

  2. remove you as a user of the Website; and/or

  3. prevent you from accessing any part of the Website, and/or

  4. delete you as a user and your user account

  5. and or reject your application to be a beneficiary for funded projects.

3. By using this Website, you agree:

2.1. not to use the Website for any purpose that is unlawful, promotes illegal activity, breaches any applicable code of conduct, infringes third party’s rights or is otherwise prohibited by these terms of use; and

  1. that you grant us the copyright for any material that you submit;

  2. that you give consent for us to contact you for survey and feedback purposes and to include you in our newsletter

  3. you will not to use the Website to advertise or promote any commercial services, or disseminate spam

  4. you will not to post anyone’s personal details without their permission;

  5. not to post any material that can cause harm to another user’s computer;

  6. not to reformat or frame any part of the web pages that form part of the Website;

  7. not to create multiple profiles; not to impersonate people or other users: and you must not invade someone’s privacy.

4. Application

3.1. You must apply via the recommended channels to be considered a recipient of any funded project. SVH Inc. CIC has absolute discretion as to whether to accept or reject your application.

3.2. When you apply to be a recipient for a funded project, you agree to be contacted for feedback and follow up evaluation surveys before, during and after the project

3.3. When you apply to be a recipient for a funded project, you agree to complete the feedback and evaluation surveys/requests

3.4. When you apply to be a recipient of a funded project, you agree for us to share your information with our funders who may also get in contact with you.

5. Intellectual property / Copyright

SVH Inc. CIC copyrights

4.1. All web content including but not limited to the text, images, audio, video and animation placed directly onto this Website by SVH Inc. CIC is the copyright of or is licensed to SVH Inc. CIC. You may not republish, retransmit, redistribute or otherwise make any of the material available to any other party or in any other media without prior and appropriate written authorisation.

4.2. The names, images and logos identifyingSVH Inc. CIC are proprietary marks of SVH Inc. CIC and may not be reproduced without the prior written authorisation from SVH Inc. CIC.

6. Liability

5.1. To the extent permitted by law, SVH Inc. CIC will not be liable (including in negligence) for any loss of profits, loss of revenue, loss of data, loss of use of data; or any direct, indirect or consequential loss or damage, incurred by or awarded against you or any other person arising directly or indirectly from your access to or use of the Website (or any linked website); or any cost, loss, liability or expense arising from death, personal injury or damage to property (including damage to your software, hardware or data) resulting directly or indirectly from you access to or use of the Website (or any linked website).

5.2. You indemnify and hold SVH Inc. CIC, its employees, officers and agents harmless from and against any claims, liability, expenses, losses, damages and costs (including legal costs and expenses) (Loss) incurred by any of those indemnified where such Loss was caused directly or indirectly by:

  1. your access to or use of the Website; or

  2. any contributions made by you (or on your behalf) to the Website (including, without limitation, Loss caused by a claim that your contribution infringes the intellectual property or other rights of any person).

7. Disclaimer

6.1. You acknowledge that you use the Website at your entire risk. We do not guarantee our site is secure or free from bugs or viruses.

6.2. SVH Inc. CIC is not responsible for any content that originates from non-SVH Inc. CIC sources. We do not vouch for or warrant the accuracy, completeness or usefulness of any such content, and are not responsible for the contents of any submitted material or posts.

6.3. All content is provided on an “AS IS” basis only. We cannot warrant that the Website or any content provided will meet any of your needs or requirements or that it will be complete, error free, accurate or that it will be delivered without interruption, fault or error. Accordingly and to the maximum extent permitted by applicable law, we hereby disclaim all warranties and conditions, whether express, implied or statutory, regarding the website and the content, including, but not limited to, any warranty of satisfactory quality or fitness for a particular purpose and non-infringement of third party rights.

8. Contact details and further information

7.1. SVH Inc. CIC reserves the right to amend these terms and conditions from time to time therefore you should check these terms regularly.

9. Reporting issues or making a complaint

You may report any comments or complaints about this Website by: e-mail here or call The National Lottery Community Fund customer service line on 020 7211 3700.

10. Privacy and Data Protection

9.1. SVH Inc. CIC is committed to protecting your privacy. This privacy policy only applies to our Website. You can view a separate privacy policy on how we collect and use your information if you apply for a grant from us.

We will collect data from you when you fill a form, send an email r receive a quote or invoice from SVH Inc. CIC..

9.2. This data can sometimes comprise personal data, to which UK data protection laws apply. All personal data gathered will be held securely by SVH Inc. CIC in line with the Data Protection Act 1998. All such data will not be shared by SVH Inc. CIC with any third party unless required to do so by law.

The information we collect

9.3. We collect the following information from people visiting the Website:

  1. The questions, queries and feedback people leave, including your email address if you send us email.

  2. Visitors' IP addresses, and details of which browser they used.

  3. Information on how people use the site, using cookies and page tagging techniques; and

  4. If you send us feedback, a record of your message will be kept in line with our archive and retention policy.

How we use your information

12.5. Any information we collect is used to:

  1. Improve the content and design of the Website.

  2. To contact you via email and phone

  3. To contact you via email and send you information about SVH inc. CIC products or services or provide you with updates relating to online community activity. You can opt out of receiving these updates within the settings of your profile if you wish.

9.4. We will never share or sell your information with other organisations for marketing, market research or commercial purposes, and we don’t pass on your personal information to any other Website. We do however use our cookies to gather information about how people use our Website using analytics.

11. Connecting to other websites

10.1. This site contains links to and from websites of other organisations. This privacy policy (the one you're reading) only applies to this The National Lottery Community Fund site.

Following a link to another website

13.2. If you go to another website from this one, please read the privacy policy on that website if you want to know what it does with your information.

Following a link to The National Lottery Community Fund from another website

13.3. When you come to us from another website, we may get personal information about you from the other website. You should read the privacy policy of websites you visit that link you to us if you want to know about this.

12. The National Lottery Community Fund's Cookie policy

We use cookies to help customise your experience.


This site, like many others, uses small files called cookies to help customise your experience. 

They improve things by:

  1. remembering settings, so you don’t have to keep re-entering them whenever you visit a new page

  2. remembering information you’ve given (e.g. your postcode) so you don’t need to keep entering it

  3. measuring how you use the website so we can make sure it meets your needs.

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. We don’t gather personal information about you, which we then share with others.

To learn more about cookies and how you can control them, visit

What are ‘cookies’?

'Cookies' are small text files that are stored by the browser (for example, Internet Explorer or Safari) on your computer or mobile phone. They allow websites to store such things as user preferences. You can think of cookies as providing a "memory" for the website, enabling it to recognise a user and respond appropriately. If you’d like to change your cookie settings, or remove cookies go to the Help section of your web browser. We use cookies in several places – we’ve listed each of them here with more details about why we use them and how long they will last.

13. Governing Law

These terms and conditions shall be exclusively governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

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